Privacy Policy

Privacy Policy

Last updated: 7 February 2026

Triple Nine Coaching (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

This Policy applies to all clients, prospective clients, and website visitors.

1. Our Details

Business name: Triple Nine Coaching
Location: Adelaide, South Australia
Contact: Via email or contact form provided to clients

2. Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our coaching services, including:

  • Full name and preferred name

  • Contact details (email address, phone number)

  • Date of birth

  • Emergency contact details

  • Coaching goals, intake responses, and session notes

  • Payment and billing information

  • Communications between you and us

We do not intentionally collect sensitive information unless you voluntarily provide it and it is relevant to coaching services.

 

3. How We Collect Personal Information

We collect personal information when you:

  • Complete a client intake form

  • Book or purchase coaching services

  • Participate in coaching sessions

  • Communicate with us via email, messaging platforms, or online forms

  • Visit our website (basic analytics only, where applicable)

4. Purpose of Collection

Your personal information is collected and used to:

  • Provide and deliver coaching services

  • Communicate with you regarding sessions, scheduling, and services

  • Manage payments, bookings, and records

  • Maintain client notes and service continuity

  • Improve our services and client experience

  • Meet legal and regulatory obligations

We only use your personal information for purposes you would reasonably expect.

5. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information only where necessary, including:

  • To service providers that assist with bookings, payments, or secure data storage

  • Where disclosure is required by law, regulation, or court order

  • Where there is a serious and imminent threat to life, health, or safety

  • For professional supervision, mentoring, or development purposes (with identifying details removed where reasonably possible)

 

6. Storage and Security of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Safeguards may include:

  • Password-protected systems

  • Secure cloud-based platforms

  • Limited access to client information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal obligations.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made in writing. We will respond within a reasonable timeframe.

8. Complaints

If you believe your privacy has been breached, you may contact us in writing. We will investigate and respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Overseas Clients & International Data

For clients located outside Australia:

  • Personal information may be stored or processed using secure systems located outside your country

  • We take reasonable steps to ensure appropriate data protection safeguards are in place

Where applicable, we aim to handle personal data in line with:

  • The General Data Protection Regulation (GDPR) (EU / UK clients)

  • The California Consumer Privacy Act (CCPA) (California residents)

We do not sell personal data to third parties.

10. Cookies & Website Data (if applicable)

Our website may use basic cookies or analytics tools to improve functionality and user experience. These do not typically identify you personally.

You may disable cookies through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be published on our website or communicated directly where appropriate.

Continued use of our services after changes take effect constitutes acceptance of the updated Policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Triple Nine Coaching
Adelaide, South Australia
Mackenzie@TripleNineCoaching.com